Stripe closed your account. Here's what to do today.
Save your account records and follow Stripe’s review process. We can help you explore processing options for future payments; we cannot release Stripe-held funds.
The six-step recovery sequence
Document the account issue now and start the processor review in parallel. Later, evaluate whether an additional approved payment path fits the business.
- 1
Document the termination notice immediately
Screenshot the closure email, date received, cited reason, balance, and any reserve or hold language. Download the processing reports and account records still available in the dashboard.
- 2
Review the available escalation channels
Use Stripe's stated appeal or support process first. If the issue is eligible for a CFPB complaint, submit the account-specific facts and keep the case number. A complaint does not guarantee a particular response, release, or timeline.
- 3
Start a separate processor review
Start a specialist processor-fit review while the existing account issue is being handled. Underwriting begins with a complete application, and the processor or acquiring bank controls the decision and timing.
- 4
Provide three months of processing statements
If requested, processing statements can document volume, average ticket, disputes, and refunds. They are not required to start Cybin's initial review.
- 5
Plan and test the gateway integration
After approval, confirm gateway compatibility, token portability, recurring billing, checkout changes, and settlement reporting. Integration work varies by platform and setup.
- 6
Consider an additional approved payment path
A second approved provider or complementary payment rail can reduce reliance on one account. It does not eliminate holds or interruptions, and each provider must approve the business it processes.
For reserve status and possible appeals, see the official Stripe reserve and appeal guidance. Check the reserve notice and Dashboard for the details that apply to your account.
What we need from you (so step 3 actually moves)
These records can help a processor understand the file when they are requested. You can start Cybin's initial review without uploading documents.
Stripe termination notice
Screenshot the email or the dashboard notification. The cited reason matters for the new underwriter.
Last 3 months of processing statements
Helpful for documenting volume, ticket size, disputes, and refunds if a processor requests them. Not required to start.
Business formation docs + EIN
A processor may request formation records, EIN documentation, and applicable business licenses during underwriting.
Government ID for the owner(s)
A processor may request identity and ownership documents to complete its KYC review.
What happens next
Save the notice, balance, reserve or hold language, support history, and available processing records.
Tell us what you sell, your monthly sales, and what happened with Stripe. No documents are required to start.
Cybin identifies likely-fit options and coordinates submission. The processor may request more information and controls the decision.
Confirm written terms, complete setup, and test the gateway and checkout before routing live transactions.
Continue the account-specific appeal or complaint process and track any stated reserve or release milestones separately.
Don't wait on Stripe. Start step 3 now.
The existing balance and future card acceptance are separate issues. Start the processor-fit review now, then compare written terms and integration requirements if an option is approved.