Telemedicine payment processing should be reviewed against the actual clinical services, customer locations, prescribing activity, and billing model. Cybin can help prepare that description for a prospective processor, alongside current volume and any processing issue.
Describe the service and who provides it
- Consultations, memberships, clinical services, prescriptions, and product sales offered.
- The legal entities, practitioners, pharmacies, and other providers involved.
- Patient locations, operating locations, and relevant licenses or permissions.
- One-time charges, recurring payments, insurance-related amounts, cancellations, and refunds.
Separate payment data from clinical data
HHS distinguishes ordinary financial transactions from services performed for a covered entity involving protected health information (PHI). A Business Associate Agreement depends on the actual service and information involved. Map payment, billing, and clinical integrations separately; do not assume every processor is a business associate or that ordinary payment tools should receive medical details.
- Identify what patient information each system receives and why.
- Limit payment descriptions, support records, and exports to the information needed.
- Confirm relevant access controls, responsibilities, and required agreements.
- Use qualified privacy and security advice to assess the actual integration.
Review prescribing and pharmacy activity separately
If the platform prescribes, dispenses, or arranges access to medication, disclose the exact activity and parties. Have the applicable current prescribing, pharmacy, controlled-substance, and state requirements assessed. A processor approval does not establish clinical or legal clearance.
Prepare the underwriting and billing file
- Business and ownership records and the credentials relevant to the services.
- Patient billing terms, authorization, cancellation, refunds, and support procedures.
- Available statements, disputes, refund records, volume forecasts, and transaction sizes.
- The proposed integration and an explanation of any third-party funds flow.
Apply through Cybin
Share the actual service model, website, current provider, and processing needs. Cybin helps with processor-fit review and preparation; the provider controls approval, pricing, limits, reserves, and activation.